Your safety doesn’t end once your booking is confirmed.
Unfortunately, scammers sometimes pretend to be hotels or booking platforms in an attempt to obtain personal or payment information. To help you recognise genuine communication, we’ve put together the most important information for you.
Short, clear and plain sailing.
Please be cautious if a message:
Hotels and booking platforms are increasingly being targeted by cybercrime and phishing attacks. Criminals sometimes pretend to be hotels or booking providers in an attempt to obtain payment details or passwords.
Look out for:
If you are unsure, please contact us directly using the contact details on our website.
In certain situations, we may contact our guests via WhatsApp – only in connection with an existing booking or during your stay.
Our official WhatsApp number is: +49 40 3192023
Payment links are sent exclusively through our official booking system, Guestline, and only in connection with an existing reservation.
We will never ask you via WhatsApp, SMS or any messaging service to:
No. We will never ask for your passwords. Payment details are processed exclusively through secure systems.
We recommend changing your passwords immediately. Please contact your bank or credit card provider and check your accounts for any unusual activity.
Your safety is important to us – online just as much as during your stay at Hotel Stella Maris.
If you ever receive a message that seems unusual or suspicious, please don’t hesitate to contact us directly. We’d much rather answer one extra question than have you fall victim to a scam.
We’re always happy to help. ⚓
